What's an Escape Room?? Here's how it works...
Enter a themed room with a group of people - friends, family, coworkers...anyone! You will be fully immersed in the experience and it will truly feel as it you where living the theme.
Find all the clues, solve the puzzles, and complete different tasks and games. Work as a team! You have a time limit!
Determine your escape plan using all the clues you've discovered. Execute your escape to get out in the allotted time and complete your adventure before time runs out! If not...who knows what will happen...
1. Do we need to make a reservation?
We highly recommend that you make a reservation. This ensures that you have tickets for an adventure for a particular day and time before you arrive. Time slots do book up quickly!
2. When should we arrive?
You should arrive 10 minutes before your adventure. This allows sufficient time for you to sign in, test out the locks you may encounter, and get all the background information you will need to know for your adventure.
3. What happens if we're late?
All adventures will start on time. You will not be allowed to enter the adventure after the adventure starts (unless you are all part of the same group). However, if you are running late, we will try to accommodate you to the best of our ability - please contact us ahead of time so we can discuss the options.
4. What happens if we don't show up?
If you know you aren't going to make it, please call us ahead of time so we can reschedule you (subject to the rescheduling policy). Once the start time for the particular time slot you purchased tickets for has passed, you are not able to reschedule.
5. What ages are best for Escape Room Adventures?
Here at Armadillo Escape Room Adventures, we don't have strict age requirements but rather we recommend this experience to people ages 7 and older. Anyone younger will still have fun! We require that anyone age 10 and under be accompanied by a paying adult. If anyone 6 or under will participate, although their ticket is free, your group must reserve a private adventure.
6. How many people are on the adventures?
Each adventure is different. Our Detention: One Last Day of Summer adventure is designed for 2-6 people. The Time Travel Trouble adventure is designed for 4-12 people or up to 14 people with a private adventure. The Project Dark Cyber: Permanent Backdoor Shutdown adventure is designed for 2-8 people or up to 9 people with a private adventure.
7. Will I be on the adventure with other people who are not from my group?
You always have the option of booking a private adventure. If you choose to purchase tickets instead of booking a private adventure and your group does not fill all available spots, other groups may join you on your adventure. Note: for private adventures, you do not need to purchase all available tickets. Please see the Book Now page for details. Also, you don't necessarily need to have the same number of people participate as the number of "tickets" that were purchased for a private adventure.
8. Can we watch our group from outside the Escape Room Adventure?
If you are interested in watching your group from outside the adventure, this must be pre-arranged. This is only possible for private adventures. Please call for details.
9. What is the food and drink policy?
Armadillo Escape Room Adventures does offer general concessions for purchase but does not allow food or drinks in any of the escape room adventures. Additionally, all Game Masters have the right to remove anyone from the Escape Room Adventures who they feel is intoxicated and causing a disruption to others around them. We want this to be a fun experience for everyone!
10. Is the door actually locked? Will I be able to get out if I need to?
At Armadillo Escape Room Adventures, there is always a clearly labelled, unlocked exit. We always put the safety of our guests first, and fun a very very close second. If you want to leave the game at any time, for any reason, you may! However, the clock will keep tickin' away!
11. Will I be able to keep my phone with me?
Absolutely! Although we ask you to please refrain from using your cell phone to make phone calls, send messages, or take pictures, you may keep your phone with you on your adventure. We do have lockers for guests to lock up their belongings if they choose to do so.
12. Are cameras or video cameras allowed?
No cameras or video cameras are allowed on the adventures. We have lockers where you can lock up your cameras. Once you are done with your adventure, your Game Master will take a picture of your group in front of our green screen. At that time, you may also take as many pictures as you would like with your camera!
13. What is the cancellation policy?
Armadillo Escape Room Adventures is a live action event where purchasing tickets for an adventure is similar to purchasing tickets to a sporting event or concert. If you call at least 48 hours prior to your scheduled adventure wishing to reschedule to another time, there is no fee and if you wish to cancel, you will receive 50% of your ticket price back. If you call within 48 hours of your scheduled adventure wishing to reschedule for a future date, you will be charged $5 per ticket and if you wish to cancel, you will not receive a refund.
14. What is the cancellation policy for Special Event bookings?
If you call at least 2 weeks prior to the scheduled event wishing to reschedule to another time, there is no fee but if you wish to cancel, you will receive 50% of the event price back. If you call within 2 weeks of the scheduled event wishing to reschedule for a future date, you will be charged $10 per ticket (if you wish to cancel, you will not receive a refund). If the event is catered and the catering had not been ordered yet, there will be no charge but if the catering was already ordered, there will be no refund for the catering. We will attempt to accommodate rescheduling the catering if at all possible.
Didn't find the answers to your questions here? Please feel free to contact us at any time!